Of Softline Solutions
the first meeting we will determine which of the following
two processes will follow.
resources on-site to complete a specific volume of development
of a new or modified system according to the System Development
We will also agree on charge rates for completing the work
in question. This will subsequently be confirmed with a formal
letter from Softline Solutions.
System Development Resources
If Softline Solutions is requested to supply system development
resources, it is generally expected that the consultant(s)
work in the client’s offices and often on the client’s
computer and network.
Under this arrangement a flat rate for the hours worked on
the project is charged for the duration of the project. If
the client requires signed timesheets, these must be approved
by the end of the first day following the week to which the
timesheets relate. Clients are invoiced on a weekly basis
and invoices will refer in detail to the signed timesheets.
The System Development Life Cycle
To develop a new system or make enhancements to an existing
system, we follow a prototyping approach with the following
phases. These phases may not all be required for every system
developed or may somewhat overlap in execution.
Data Conversion and Training
The time spent in the Initial Specification phase will be
estimated at the initial meeting and charged for. The deliverable
is a brief specification and an estimate to complete the development
of the system. Please note that Softline Solutions are unable
to provide fixed price quotations. All estimates are prepared
with sufficient attention to detail. There are no obligations
to proceed after the Initial Specification phase.
Detailed Specification/Design phase may only be required if
the system is large enough to warrant this. If a Detailed
Specification is required, this will be prepared after further
consultation with the client and will describe in detail how
the system will work. There are no obligations to proceed
after the Detailed Specification/Design phase, however, if
it is decided to proceed after this phase, the client must
commit to both the Prototyping and the Installation/Training
Prototyping is the process of preparing a working model of
the system, which is presented to the client for evaluation.
The evaluation will generally result in minor modifications
to the system. These must be documented and another working
model is made available with all the modifications incorporated.
This may go on for a few cycles. As this phase can easily
stretch it is imperative that each complete functional module
is evaluated thoroughly.
prototyping process often highlights new requirements, like
a new input form or additional reporting, not discussed previously.
These must be estimated separately either at the end of the
prototyping process or before proceeding if they are essential
for the overall working of the system.
When the prototype is accepted and signed off by the client,
all relevant users are trained and the system is installed
on the client’s computer network. Some systems are developed
as replacements for older, outdated systems and may require
conversion of data from the previous system to the new system.
This may be carried out during installation or immediately
documentation is required it may take the form of:
Guide – a document describing how to use each form
and reports in general.
Manual – a document describing how to complete logically
connected business processes.
Manual – this document describes the internal workings
of the system sufficient for any developer to understand
the building blocks of the underlying database and the programming
The system may either be handed over at this point, or, if
new requirements have been identified, these can be estimated
and developed with much the same approach as the original